These guidelines are here to help create a safe, respectful and supportive experience for everyone. They explain how we manage bookings, what you can expect when attending a From Our Roots workshop or course, and how we care for your personal information.

We believe that meaningful work begins with mutual trust, respect and personal responsibility. These guidelines are intended to support that shared understanding.

Website

Website hosting
This website is hosted by Squarespace. When you visit the site, Squarespace automatically collects limited technical information, including your browser, device, IP address and the pages you visit. This information helps operate, secure and improve the website and is analysed in a de-personalised form.

Contact
If you contact us through the website, we collect the information you choose to provide so we can respond to your enquiry. This information is processed through Squarespace and is not shared with third parties except where necessary to provide our website services or where required by law.

Email updates
If you choose to receive updates from us, we may occasionally send information about workshops, courses and other news from From Our Roots. Every email includes an unsubscribe link, and you can opt out at any time.

Cookies and analytics
This website uses cookies to ensure it functions correctly and, where you give your consent, to help us understand how visitors use it. Analytics may include pages visited, clicks, scrolling, searches and timestamps. This information helps us improve the website and is processed through Squarespace.

Fonts
This website uses Google Fonts and Adobe Fonts. These services may receive limited technical information, including your IP address, in order to display fonts correctly.

Workshops & Courses

Registration and payment

Advance booking is required for all workshops and courses.

Deposit amounts, payment schedules and booking deadlines will be confirmed when you register.

Deposits are non-refundable once your place has been confirmed.

If you cancel more than 30 days before the workshop begins, any balance paid (excluding the deposit) will normally be refunded.

Cancellations made within 30 days of the workshop start date are non-refundable unless we are able to fill your place.

If From Our Roots needs to cancel a workshop, all payments made will be refunded in full or, if you prefer, transferred to another event.

Participation

Our workshops and courses are educational and experiential. They are not psychotherapy, counselling or medical treatment, and should not be regarded as a substitute for professional healthcare.

Participation is entirely voluntary. By attending, you accept responsibility for your own physical, emotional and psychological wellbeing before, during and after the workshop.

Health and wellbeing

If you are currently receiving treatment for a significant physical or mental health condition, or are under the care of a medical or mental health professional, please contact us before registering. We may ask for written confirmation from your healthcare provider confirming that participation is appropriate.

Our workshops may not be suitable for everyone. We reserve the right to decline or withdraw a booking where participation may not be in the best interests of the individual or the wider group.

Respect and confidentiality

We ask everyone to contribute to a respectful, inclusive and supportive learning environment.

Please treat fellow participants, facilitators, the venue and the surrounding environment with care and consideration.

Harassment, discrimination, threatening behaviour or persistent disruption will not be tolerated and may result in removal from the workshop without refund.

To help create a space of trust, we ask that personal stories and experiences shared by participants remain confidential during and after the workshop.

Alcohol and drugs

From Our Roots workshops and courses are alcohol- and drug-free. Anyone attending under the influence of alcohol or recreational drugs will be asked to leave.

Photography

From time to time we may take photographs during workshops for promotional purposes. We will always seek permission before using images in which participants are identifiable. If you would prefer not to be photographed, simply let us know.

Liability

We take reasonable care to provide a safe and supportive environment for everyone attending our workshops.

Participation is voluntary and at your own risk. To the fullest extent permitted by law, From Our Roots accepts no liability for any loss, injury or damage arising from participation, except where caused by our negligence or where liability cannot legally be excluded.

Changes and cancellations

Occasionally we may need to postpone, cancel or make changes to a workshop due to circumstances beyond our reasonable control, including severe weather, illness or venue issues. Where possible, we will offer an alternative date or a full refund.

Updates

We may occasionally update these Guidelines & Policies. The latest version will always be available on this website.

By registering for a workshop or course, you confirm that you have read, understood and accepted these Guidelines & Policies.

Your Privacy

From Our Roots is committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR).

Who is responsible?

From Our Roots is the data controller for the personal information we collect.

If you have any questions about how we handle your information, or wish to exercise your rights, please contact us via the Contact page.

What information we collect

Depending on your interaction with us, we may collect:

• your name and contact details

• billing and payment information

• workshop registration details

• attendance records

• correspondence and feedback you choose to share

Why we collect it

We use your information to:

• manage your booking

• communicate with you before and after workshops

• provide relevant workshop information and resources

• meet our legal and financial obligations

• improve our services

Our legal basis

Under UK GDPR we process your information on one or more of the following legal bases:

• your consent

• performance of a contract

• our legitimate interests in operating From Our Roots

• compliance with legal obligations

Sharing your information

We may share your information with trusted service providers who help us process payments, manage communications and operate our website.

We may also disclose information where required by law.

We never sell or rent your personal information.

How long we keep it

We keep personal information only for as long as reasonably necessary to provide our services and fulfil our legal, financial and administrative responsibilities.

Your rights

You have the right to:

• access the personal information we hold about you

• request correction of inaccurate information

• request deletion where applicable

• restrict how your information is processed

• object to certain types of processing

• request a copy of your data in a portable format

• withdraw your consent where consent is the legal basis for processing

To exercise any of these rights, please contact us via the Contact page.

Updates

We may occasionally update this Privacy section. Any significant changes will be published on this website.

Contact

If you have any questions about these Guidelines & Policies or how we handle your personal information, please get in touch via the Contact page.